![]() ![]() When a customer messages you on Facebook, you can now respond using Shopify Inbox. Your business's Facebook page must have a Message us button to complete this step.Ĭlick Go to Inbox to log in to Shopify Inbox to complete your Messenger setup. ![]() In the Facebook Messenger section, click Start setup.Ĭlick Confirm to connect Messages to Shopify Inbox.Ĭlick Go to Facebook Page to set up your Messages button. Steps:įrom your Shopify admin, click Settings > Apps and sales channels.įrom the Apps and sales channels page, click Messenger. This allows you to use Shopify Inbox to respond with text, images, product links, or discount codes. You can see your Messenger for Facebook messages in your Inbox dashboard. You can use these settings to control who can reach your inbox. If Facebook Shop, Instagram Shopping, or Facebook Marketing are already set up in your store's Facebook and Instagram by Meta, then some steps might already be completed.īefore you add Messenger for Facebook to your Messenger channel, make sure that you've set up Facebook and Instagram by Meta and that the Messenger channel is installed in your store. Under the Privacy & safety tab on Messenger, you can control privacy settings for: Messaging settings. You can add Messenger for Facebook from the the Messenger channel at any time. ![]()
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